Vegipak respects your privacy.
This policy explains how we collect, use and protect your information when you place orders through our website, admin panel or mobile application.
Delivery details (address, zone, city, postal code).
Order history (items ordered, amounts, dates).
Optional communication channels such as WhatsApp number.
2. How we use your information
To create and manage your customer account.
To process, deliver and track your orders within your selected zone.
To contact you about order status, delays, substitutions or cancellations.
To improve our products, services, delivery routes and user experience.
To send important service updates and, where permitted, promotional offers.
3. WhatsApp & phone communication
We may use your phone and WhatsApp number to confirm orders, share delivery updates and resolve issues.
You can request to stop promotional messages, but we may still send important service or order-related notifications.
4. Data sharing
We do not sell your personal data to third parties.
Limited information (name, phone, address, order details) may be shared with our riders or delivery partners only to fulfill your order.
We may share data if required by law, regulation, or to protect our rights and users.
5. Data security & retention
We use reasonable technical and organizational measures to protect your information from unauthorized access or misuse.
Order and account records may be retained for as long as required for accounting, legal or operational purposes.
6. Your rights
You can update your basic profile details (name, phone, address) from the app or by contacting support.
You may request correction of inaccurate information we hold about you.
You may request account deactivation; some order records may still be kept for legal reasons.
7. Mobile app usage
The same privacy practices apply whether you use our web application or mobile app. Your orders, profile and delivery information are stored in a single account and processed in the same way.
8. Changes to this policy
We may update this Privacy & Policy from time to time. Any changes will be posted on this page and will apply to future use of our services.
9. Contact
If you have questions about this policy or how we handle your data, please contact us at:
